Company-Approved Port Agents At The Crew's Fingertips
Preferred contacts and archived-not-deleted history keep crew calling the right, current agent in an emergency.
Why fleets still struggle
The cost of how it’s done today
Port agent details live in scattered address books, so crew reach the wrong or outdated contact when a call approaches.
The traditional approach
Contacts kept in personal phones and old emails, with no company-vetted list of who to call at each port.
Monday with WaterTight
What changes when this is under control
A company-approved directory of port agents, surveyors, class, and P&I contacts by port, searchable by name or UN/LOCODE, with preferred contacts surfaced to vessels on Ship Docs.
Time back
Crew search a vetted directory instead of hunting old emails for an agent's number.
Less waste
Maintaining approved contacts centrally avoids using unvetted agents and the disputes that follow.
Lower risk
Preferred contacts and archived-not-deleted history keep crew calling the right, current agent in an emergency.
In the module
How Port Contacts delivers it
Agents, surveyors, class, and P&I contacts
UN/LOCODE and name search
Preferred contacts per port
Contact documents
Vessel-side lookup on Ship Docs
Capabilities
- Contact type taxonomy for filtering
- Archive rather than delete for audit
- Multi-port coverage per provider
- Active/archived status filters
- Preferred entries surface first for crew
- Requires port contacts module enabled
Ship to shore
How the work moves
- Operations adds ports and vetted contacts
- Preferred contacts set per port
- Crew search the directory on Ship Docs
- Contacts kept current after agency changes
Questions before you commit
How do crew see port contacts?
On My Vessel → Ship Docs → Port Contacts, crew search by port, UN/LOCODE, or country and see preferred contacts first (search only, no admin edit).
Can one agent cover several ports?
Yes. A contact can be linked to every port it covers, so multi-port providers are entered once.
What happens when an agent changes?
Mark the old contact inactive or archived rather than deleting, preserving history while removing it from preferred lists.
Is this a separate module?
Yes. Port contacts is enabled per company; the vessel lookup requires port contacts read alongside Ship Docs access.
Related solutions
Bring this pain to a demo
We’ll walk port contacts for Operations Team and Master on a sample vessel — so you can judge the fit, not sit through a feature tour.